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Privacy Policy

Last updated: 27 August 2025

Radcliffe Glass & Windows Ltd (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect any personal information that we collect from you, or that you provide to us, when you use our websites https://radcliffeglassandwindows.co.uk and https://radgaw.co.uk (our “websites”).

 

Who we are

 

The type of personal information we collect

We may collect and process the following data about you:

  • Information you give us. This is information about you that you give us by filling in forms on our websites or by corresponding with us by phone, e-mail or otherwise. This may include your name, address, e-mail address and phone number.
  • Information we collect about you. With regard to each of your visits to our websites, we may automatically collect the following information:
    • Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.
    • Information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.

 

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • You have made an information request to us.
  • You have engaged with us to provide services.

We also receive personal information indirectly, from the following sources in the following scenarios:

  • Our websites are built on the WordPress platform, which uses cookies to help the website function.
  • We use Google Analytics to understand how our visitors use our websites. Google Analytics collects information such as the number of users, session statistics, approximate geolocation, and browser and device information. This helps us to improve our website and the services we offer.
  • We use Microsoft Clarity to capture how users interact with our websites through session recordings and heatmaps. This helps us to identify areas for improvement and to enhance the user experience.

 

How we use your personal information

We use the information that you have given us in order to:

  • Provide you with the information, products and services that you request from us.
  • Improve our websites to ensure that content is presented in the most effective manner for you and for your computer.
  • Administer our websites and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes.

 

Our lawful basis for processing your personal information

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

  • Your consent. You are able to remove your consent at any time. You can do this by contacting us.
  • We have a legitimate interest.

 

How we store your personal information

Your information is securely stored. We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

 

Your data protection rights

Under data protection law, you have rights including:

  • Your right of access – You have the right to ask us for copies of your personal information.
  • Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
  • Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
  • Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
  • Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.
  • Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

 

Cookies

Our websites use cookies to distinguish you from other users of our websites. This helps us to provide you with a good experience when you browse our websites and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy.

 

Third-Party Websites

Our websites may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

 

Changes to This Privacy Policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

 

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at the contact details below.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address: Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF

Helpline number: 0303 123 1113 ICO website: https://www.ico.org.uk

 

Contact us

If you have any questions about this privacy policy or our privacy practices, please contact us.